If someone asks you about the support status, you can give an answer immediately.
Providing good support means not to lose track. Your dashboard with many important KPIs always tells you where you stand because you have all important data clearly displayed in one place.
You work with hundreds of tickets every day and are tired of sorting them out every day?
With the runScrum ticket system you can easily create detailed quick filters for yourself or your whole team. They are always and immediately at your disposal and will make your daily work much easier.
View your tickets from different perspectives and see the information is of interest to you right now: many details or many tickets.
We offer three views that you can switch between at any time: a tile view, a compact view, and a table view — all of them accessible with just one click.
Combine them with the Quickfilters and easily set up your own customized workspace.
Comment and discuss with your team tickets directly on the spot with the runScrum comment functions. So you can always keep an eye on all ticket-related activities.
Just mark the dependencies between tickets. With the Related Ticket function, you make the relationships between individual tickets always easily visible for everyone.
The ticket history function gives you a full overview of all activities of a ticket. This way you can find out exactly who worked on this ticket, and when, and what was changed.
Perfect for scaled organizations: The runScrum SAFe© features support cross-team collaboration, PI planning, and more.
Supports the entire demand management process of an organization from evaluation to planning and implementation of changes to release.
Allows you to plan and process stories and sprints in a simple, clear, and effective way.
Enables fast time tracking, simple approval workflows, and capacity planning across all teams.
Create and manage test cases, plan and execute test cycles, report test coverage, test progress, and product quality.
Administration and clear presentation of team member attendance and absence for effective resource planning.