Quick-Start SharePoint Support Tickets | runScrum

Set quick filters and other preferences

1

Create new quick filter

To configure your own quick filters navigate to tickets overview, click on the arrow button to expand the left sidebar and create a new quick filter.

2

Define queries

Now give the filter a meaningful name and select the column and operators to filter for. You can add one or many queries.

You can also select the filter to be the default one and make it public (filter is available for all team members) or private (filter is only available for you).

Once you’re done click on save and add another filter or go back to the dashboard.

3

Filter & sort tickets

To activate a filter navigate to ticket overview, click on the arrow button to expand the left sidebar and click on one of the quick filters. There you can also sort tickets by a specific data field or search for tickets.

4

Setup preferences

To setup your preferences navigate to the settings. There you define automatically assigned user, default views, labels and more.

Next step: Report support KPI's