Merge duplicated tickets
To merge multiple tickets go back to tickets overview and select all tickets you want to merge to one. Then click on the bulk icon in the top right corner and select merge tickets. You can now decide whether to merge attachments, too.
The tickets will be merged into a new one. Fill all fields in the form and click on save, once you’re done. The tickets you’ve merged are now automatically set to closed and are listed in the new ticket as related tickets.